How long does it take after I have placed my order for it to arrive?
Orders placed before 12 noon will arrive the next working day. Orders received after this time will arrive within 2 working days.
What is the delivery charge?
There is a flat rate charge for nationwide delivery, plus postage and packaging of £7.00.
Is there minimum order value?
There is a minimum order value of £30 for online meats.
Will I know when my order is going to be delivered?
You can select the delivery date of your choice during the online checkout process. It is not possible to secure specific delivery time slots at the present time however you can provide delivery instructions for the courier should you need to go out on your chosen delivery date.
How does my order arrive?
Your order will arrive by courier in specially created packaging that ensures the safe delivery of chilled goods. Many items will be vacuum packed to preserve freshness.
COOKING & STORING
Can I freeze meat from Bodnant Welsh Food?
All meats are not pre-frozen so you can safely freeze your purchases until you need to use them.
Are there any cooking guidelines with Bodnant Butchery products?
We have a range of recipes for all types of meat within the Bodnant Blog. Cooking instructions are not provided with each individual product, however should you require additional guidance please do contact us using the form below or email email@example.com
I have a promotional code – how do I use it?
During the online checkout there is a field requesting any coupon codes you may have. Once the code has been accepted the cart total will be adjusted in accordance with the appropriate discount.
How do I cancel an order I’ve made online?
If you need to cancel your order please contact us as soon as possible on 01492 651100. If your order has been dispatched it may not be possible to cancel.
How do I leave delivery instructions?
We do have an option to provide delivery instructions during the online checkout, so if you will need to go out on your delivery date, please leave instruction for the courier to ensure safe receipt of your order. It is important that chilled deliveries are received on the delivery date specified as our careful packaging of the goods will only maintain their freshness for a limited period of time.